O professor esperto:)

O que um professor é capaz de fazer…

O fato narrado abaixo é real e aconteceu em um curso de Engenharia da USJT (Univ. São Judas Tadeu – SP), tornando-se logo uma das ‘lendas’ da faculdade.

Na véspera de uma prova, 4 alunos resolveram chutar o balde: iriam viajar juntos. Faltaram a prova e então resolveram dar um ‘jeitinho’.

Voltaram a USJT na terça, sendo que a prova havia ocorrido na segunda. Então, dirigiram-se ao professor:
– Professor, fomos viajar, o pneu furou, não conseguimos consertá-lo, tivemos mil problemas,e por conta disso tudo nos atrasamos, mas gostaríamos de fazer a prova’.

O professor, sempre compreensivo:
– Claro, vocês podem fazer a prova hoje a tarde, após o almoço.

E assim foi feito. Os rapazes correram para casa e racharam de tanto estudar, na medida do possível.

Na hora da prova, o professor colocou cada aluno em uma sala diferente, sem qualquer meio de comunicação com o mundo externo e entregou a prova:
Primeira pergunta, valendo 0,5 ponto: Escreva algo sobre ‘Lei de Ohm’.

Os quatro ficaram contentes pois haviam visto algo sobre o assunto.
Pensaram que a prova seria muito fácil e que haviam conseguido se dar bem.

Segunda e última pergunta, valendo 9,5 pontos :
‘Qual pneu furou?’

10 regras básicas para se fazer um bom marketing interpessoal

Como administrar relacionamentos

 

Muita gente não sabe, mas relacionar-se bem com os colegas de trabalho é um dos principais fatores de sucesso. Pois é, de nada adianta você ser um profissional competente se não saber trabalhar em equipe e criar harmonia no ambiente de trabalho.

Um estudo da Harvard mostra que 2/3 das demissões nas empresas são causadas por dificuldades de relacionamento com os colegas. Isso explica porque pessoas altamente profissionais e competentes no que fazem acabam sendo demitidas de suas empresas; e outras – nem tão competentes assim – permanecem atingindo promoções e melhores oportunidades de carreira.

Logo, podemos concluir que competência técnica não é tudo e que aquelas pessoas que não têm uma boa habilidade para criar relacionamentos acabam tendo menos chances de sucesso.

Existem diversas causas para a dificuldade nos relacionamentos humanos: rabugice, antipatia, arrogância, timidez… mas a causa mais comum é o despreparo. A grande maioria das pessoas não sabe que cuidar das relações não é apenas uma questão de sociabilidade, mas de progresso profissional.

As relações humanas são baseadas numa palavrinha: comportamento. Com isso, as pessoas que têm um bom comportamento, automaticamente, cuidam melhor de suas relações humanas. Essa é uma das competências relacionadas à inteligência emocional (QE – Quociente Emocional), que há muito tempo vem sendo valorizada demais nas empresas. De nada adianta um profissional possuir um QI (Quociente de Inteligência) alto se o seu QE for baixo. Ele estará fadado a ter sérios problemas na carreira e na vida particular.

O marketing interpessoal é uma ótima ferramenta de orientação na busca por um comportamento adequado para o sucesso, sendo desenvolvido tanto para uma melhor produtividade do indivíduo como de toda uma equipe, produzindo, conseqüentemente, melhores resultados para as empresas.

Aqui vão 10 regras básicas para se fazer um bom marketing interpessoal. Utilize-as e sinta a diferença:

1)Respeite os outros, não fazendo com eles o que você não quer que eles façam com você. Isso é ter empatia (colocar-se no lugar do outro).

2)Cultive amizades. Mantenha contato com as pessoas sempre que puder (dentro e fora do ambiente de trabalho) e não somente quando precisar delas. Mostre que você se importa realmente com elas. Faça seu “Networking” (Rede de Relacionamentos) ficar cada vez maior.

3)Aprenda a ouvir mais do que falar. Não é a toa que temos dois ouvidos e uma boca!

4)Seja sempre educado e evite ser rude. Cumprimente a todos, mesmo aquelas pessoas que você não conhece direito.

5)Faça elogios verdadeiros às pessoas. Aprenda a enxergar os pontos positivos de cada um e enalteça-os. Mas lembre-se que elogiar não é bajular!

6)Não seja teimoso. Saiba mudar sua opinião se outra pessoa lhe mostrar argumentos concretos.

7)Não entre em choque direto com os outros. Tenha paciência e saiba conduzir uma conversa de forma tranqüila e amigável, mostrando seus argumentos com exemplos práticos. Assim, você conseguirá convencer de maneira simpática e eficiente.

8)Procure sorrir mais e contagiar as pessoas com positivismo. Torne sua presença agradável.

9)Esteja sempre à disposição para ajudar. Evite o “isso não é comigo” e procure soluções para seus colegas, mesmo quando o assunto não lhe diz respeito.

10)Procure se informar sobre diferentes culturas e seus respectivos tipos de comportamento. Isso demonstra conhecimento e ajuda a evitar gafes desagradáveis.

Brazil Etiquette & Culture

Brazil Introduction

Brazil has a population of 146 Million people concentrated on its two hundred miles of east coast. Over 90 percent  live in Sao Paulo and Rio de Janeiro states. Brazil’s ethnic composition is 55 percent European descent (primarily Portuguese), 38 percent a mixture of cultures (African, German, Japanese, Amerindian, and so forth), 6 percent African, and only 1 percent Amerindian. 

Portuguese is the official language. There is no official religion, however the predominant religion is Roman Catholic. But there are also Protestants, Judaism, Buddhism, and other religions.

Brazil Fun Fact

Brazil is the World’s 5th largest country . . . both by population and land area.

Nearly 50 percent of the population is under twenty years of age. Despite massive economic problems, Brazil is often regarded as a potentially rich country with a strong industrial sector, large agricultural production, and rich natural resources. An example of its potential for efficient utilization of resources is its processing of sugarcane into ethyl alcohol for fueling 1.5 Million Brazilian cars.

Appearance in Brazil

International Business Dress and Appearance   Conservative attire for men and women in business is very important. 

International Business Dress and Appearance   Touching arms and backs very common

International Business Dress and Appearance   The OK hand signal is a rude gesture in Brazil

Behaviour in Brazil 

International business behavior, introductions, gift giving, protocol, culture  Some regions have a casualness about both time and work. However Sao Paulo and Rio are not one of those. In these two cities, business meetings tend to start on time.

International business behavior, introductions, gift giving, protocol, culture  Business meetings normally begin with casual ‘chatting’ first

International business behavior, introductions, gift giving, protocol, culture  Midday is the normal time for the main meal. A light meal is common at night, unless entertaining formally

International business behavior, introductions, gift giving, protocol, culture  Expect to be served small cups of very strong coffee

International business behavior, introductions, gift giving, protocol, culture  In Brazil, restaurant entertainment prevails versus at home

International business behavior, introductions, gift giving, protocol, culture  Giving a gift is not required at a first business meeting; instead buy lunch or dinner

International business behavior, introductions, gift giving, protocol, culture  Toast: Saude (Sah-OO-Day)

International business behavior, introductions, gift giving, protocol, culture  Tipping is typically 10% in Brazil

International business behavior, introductions, gift giving, protocol, culture  If you hear the term jeitinho – it refers to the idea that nothing is set in stone, that a good attempt can break a rule

Communications in Brazil 

International Business Communication, handshaking, introductions   Handshaking is common. Use good eye contact.

International Business Communication, handshaking, introductions   When women meet, they may exchange kisses 

International Business Communication, handshaking, introductions   First names used often, but titles important

International Business Communication, handshaking, introductions   Music and long, animated conversation are favorite Brazilian habits. When conversing, interruptions viewed as enthusiasm. Brazilians enjoy joking, informality, and friendships

International Business Communication, handshaking, introductions   Good conversation topics: soccer, family, and children

International Business Communication, handshaking, introductions   Bad conversation topics: Argentina, politics and poverty 

Reference: http://cyborlink.com/besite/brazil.htm


PORTUGAL – Language, Culture, Customs and Etiquette

Capital: Lisbon

Population: 10,813,834 (2014 est.)

Ethnic Make-up: homogeneous Mediterranean stock; citizens of black African descent who immigrated to mainland during decolonization number less than 100,000; since 1990 East Europeans have entered Portugal

Religions: Roman Catholic 94%

The Portuguese Language

The 10-million population of Portugal speaks Portuguese, a Romance language which derived from Vulgar Latin. Galician and Mirandese, which are technically classed as separate languages, are spoken by a few thousand people in the north of the country, along the Spanish border.

Portuguese Society & Culture

The Family

  • The family is the foundation of the social structure and forms the basis of stability.
  • The extended family is quite close.
  • The individual derives a social network and assistance from the family.
  • Loyalty to the family comes before other social relationships, even business.
  • Nepotism is considered a good thing, since it implies that employing people one knows and trusts is of primary importance.

Formality

  • Portuguese are traditional and conservative.
  • They are a people who retain a sense of formality when dealing with each other, which is displayed in the form of extreme politeness.

Appearances Matter

  • In Portuguese society appearance is very important, especially in the cities.
  • People are fashion conscious and believe that clothes indicate social standing and success.
  • They take great pride in wearing good fabrics and clothes of the best standard they can afford.

Hierarchy

  • Portugal is a culture that respects hierarchy.
  • Society and business are highly stratified and vertically structured.
  • Both the Catholic Church and the family structure emphasize hierarchical relationships.
  • People respect authority and look to those above them for guidance and decision-making.
  • Rank is important, and those senior to you in rank must always be treated with respect.
  • This need to know who is in charge leads to an authoritarian approach to decision- making and problem solving.
  • In business, power and authority generally reside with one person who makes decisions with little concern about consensus building with their subordinates.

Etiquette and Customs in Portugal

Meeting & Greeting

  • Initial greetings are reserved, yet polite and gracious.
  • The handshake accompanied by direct eye contact and the appropriate greeting for the time of day.
  • Once a personal relationship has developed, greetings become more personal: men may greet each other with a hug and a handshake and women kiss each other twice on the cheek starting with the right.

Titles

  • The proper form of address is the honorific title ‘senhor’ and ‘senhora’ with the first name.
  • Anyone with a university degree is referred to with the honorific title, plus ‘doutor’ or ‘doutora’ (‘doctor’).
  • Use the formal rather than the informal case until your Portuguese friend suggests otherwise.

Gift Giving Etiquette

  • If you are invited to a Portuguese home for dinner, bring flowers, good quality chocolates or candy to the hostess.
  • Do not bring wine unless you know which wines your hosts prefer.
  • Do not give 13 flowers. The number is considered unlucky.
  • Do not give lilies or chrysanthemums since they are used at funerals.
  • Do not give red flowers since red is the symbol of the revolution.
  • Gifts are usually opened when received.

Dining Etiquette

  • If invited to a dinner arrive no more than 15 minutes after the stipulated time.
  • You may arrive about 30 minutes later than the stipulated time when invited to a party or other large social gathering.
  • Dress conservatively. There is little difference between business and social attire.
  • Do not discuss business in social situations.
  • If you did not bring a gift to the hostess, send flowers the next day.
  • Table manners are formal.
  • Remain standing until invited to sit down. You may be shown to a particular seat.
  • Table manners are Continental — the fork is held in the left hand and the knife in the right while eating.
  • Do not begin eating until the hostess says “bom apetite”.
  • Do not rest your elbows on the table, although your hands should be visible at all times.
  • Most food is eaten with utensils, including fruit and cheese.
  • Keep your napkin to the left of your plate while eating. When you have finished eating, move your napkin to the right of your plate.
  • If you have not finished eating, cross your knife and fork on your plate with the fork over the knife.
  • Leave some food on your plate when you have finished eating.
  • Indicate you have finished eating by laying your knife and fork parallel on your plate, tines facing up, with the handles facing to the right.

    OBS. For more information, or for Business Etiquette and Protocol, please go to

    http://www.commisceo-global.com/country-guides/portugal-guide

Gisele Paes Reynolds

Portuguese Tutor  –  Qualified native speaker Portuguese tutor with over 7 years experience in teaching.  Working privately and for Leicestershire County Council.

Portuguese Interpreter  –  English and Portuguese interpreter, Trained and experienced working for the NHS (LPT) and Languageline Solutions (UK and USA) covering many different areas and subjects.

Portuguese x English translator  –  graduated in Business Administration, capacity to translate various subjects.

Portuguese assessor and Specialist Marking – Assessing and marking GCSE oral exams according to OCR standards.

Also preparing candidates to take the Portuguese GCSE for the oral, written, reading and listening exam papers.

English as a Second Language tutor – all ages and levels, over 6 years experience teaching English in Brazil

Contact

email: gisele.reynolds@yahoo.co.uk

mobile: 0744 3495 977

Leicester, LE2 6TL

Please see also the pages above with information of events in Portuguese!